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Conditions under which the right of guarantee is granted:
All our products are delivered under a warranty ranging from 30 days to one year depending on the type of product purchased with a 30-day right of return.
Warranty conditions for product type:
A. Gemstones, semi-precious stones, minerals and specimens:
- The products are delivered under a 6-month warranty for individual and corporate customers and 1-year warranty for partners and collaborators working in the jewellery industry.
- Right of return within 30 days of receipt of order.
B. Natural resins :
- Products are delivered under a 30-day guarantee for individual and corporate customers and 90 days for partners and collaborators.
- Right of return within 5 days of receipt of order.
C. Accessories and tools:
- The products are delivered under a warranty of 30 days for individual and legal customers and 90 days for partners and collaborators. The exception is testing, measuring and control devices, which are guaranteed for 1 year for customers, partners and collaborators.
- Right of return within 5 days from receipt of order.
Refusal to return:
Gemstones, semi-precious stones with mounting marks in jewellery, scratches, chipping or other defects acquired as a result of incorrect use or handling are not accepted for return.
Natural resin products that have been unsealed or are missing content after weight measurement or have been altered by mixing with other products cannot be returned.
Tools and accessories that have been used, damaged or no longer have the appearance of a new product are not accepted for return.
Defective electrical measuring and control devices may be returned within the warranty period.
Products that have been refused for return will be returned to the owner. Refusal to accept the return as a result of the return refusal does not imply an obligation on the part of the trader to refund the value of the product.
Such potential disputes may be settled by arbitration by the competent state institutions, by mutual agreement between the trader and the buyer or by a court decision.