Order delivery methods

Delivery in Romania:

• Sameday Curier card payment, bank transfer: 4.50 Euro
• Sameday Curier cash on delivery: 5.50 Euro

Delivery time: 1-3 working days

Delivery is from Monday to Friday (except public holidays).

Free of charge in Romania for orders of minimum 500 lei.

• DPD card payment, bank transfer: 7 Euro
• cash on delivery: 8 Euro

Delivery time: 1-2 working days.

Delivery is Monday–Saturday (except public holidays)

Free delivery by DPD in Romania for orders of minimum 150 Euro

Delivery to European Union countries:

Romanian Post

• Romanian Post International Tracked & Signed: 12 Euro

Delivery time in Europe: 5-7 working days

Shipments cannot be sent to PO boxes. Delivery is free for orders over 200 euros.

DPD: International Delivery

• 1. DPD Europe Zone 1: 6 euro

Available for Bulgaria and Hungary

Free delivery for orders over 200 EUR

• 2. DPD Europe Zone 2: 8 Euro

Available for Greece, Poland, Czech Republic, Slovakia, Slovenia and Croatia

Free delivery for orders over 300 EUR

• 3. DPD Europe Zone 3: 12 Euro

Available for Austria, Germany, and Italy

Free delivery for orders over 300 euros

• 4. DPD Europe Zone 4: 30 Euro

Available for Belgium, Denmark, Estonia, Latvia, Lithuania, Luxembourg, Netherlands, Spain, and France

Free delivery for orders over 300 EUR

• 5. DPD Europe Zone 5: 42 Euro

Available for Finland, Portugal, and Sweden

Free delivery for orders over 300 EUR

Rest of the world:

• Romanian Postal Service International Tracked & Signed: 25 Euro

Delivery time for the rest of the world: 7–10 working days

Shipments cannot be made to PO boxes. Free delivery for orders over 300 EUR

Delivery terms:

We will do our best to meet agreed-upon delivery times but this cannot be guaranteed. Delivery times are subject to the technical conditions under which courier companies operate and external factors, which cannot be fully controlled. If your order has not arrived on time, you should check with your local delivery office first. We cannot process any claim for an item that has not been delivered unless at least 10 working days have passed since the item was dispatched. All claims must be made within 28 working days from the date of dispatch (for the date of dispatch, please check the "Dispatch Confirmation" email).

Customs and duties:

There are no customs duties for intra-Community trade within the European Union. However, for destinations outside the EU, buyers should check whether there are customs duties in the country of destination for the products ordered.

Returning products:

You are protected by the return policy if you return the goods within 7 days of receipt for a full refund of the amounts paid. Please contact our customer service before sending products back. Gemstones must be returned in good condition with no scratches, nicks or signs of jewelry mounting.

Please remember to let us know when you sent your order, as well as the corresponding tracking number so we can track the delivery. After receipt and verification, money is refunded within 3-5 business days. Product returns Pack your items securely, go to the post office and ship your shipment. Return postage is the buyers responsibility unless the seller is at fault. If the situation is the seller's fault, the buyer will be refunded the shipping cost with the return payment. Please pack items carefully for safe shipping and ship them.