Order return

Purchased products can be returned within the time limit specified in the store terms and conditions accepted when the order was placed. To return the purchased products you need to perform the following steps:

1. Log into your account, select the button ,,Order history and details''

2. Choose the order in which you wish to operate.

3. Check the products you wish to return and specify the reason and other details you wish to mention.

3. Track the status of the return from your account by accessing the "Return of goods" tab.

4. Wait for the shipment confirmation. Print the return form, pack and dispatch the products. If you do not have the technical possibility to print the return form, the products can be sent without this form.

5. After shipment send the tracking number of the package to the merchant on the order page of the returned products or call/SMS to the number displayed in the store. Track the return status.

6. After examination the return can be accepted or rejected. You will be contacted by the merchant in order to arrange the refund by bank transfer or by credit note/ voucher for future orders. If the return is refused for objective reasons the products will be returned to the buyer.Return conditions can be found here...

The shipment has reached the complete return stage. You will receive the money by bank transfer in two to three working days or a vocher for future orders depending on the option chosen.